Privacy Policy

This privacy policy explains how Riverstarz Music Entertainment (RME) collects, uses, and protects your personal information when you visit our website, use our services, or interact with us. Please read this policy carefully and contact us if you have any questions.

What information do we collect?

• Personal information: This includes your name, email address, and any other information that you voluntarily provide to us when you register for an account, subscribe to our newsletter, purchase our services, or contact us.
• Payment information: This includes your M-PESA details, billing address, and transaction history when you purchase our services. We do not store your payment information on our servers; we use a third-party payment processor to handle your payments securely.
• Usage information: This includes information about how you use our website and services, such as the pages you visit, the links you click, the content you view, the time and duration of your sessions, and the device and browser you use. We use cookies and other tracking technologies to collect this information.
• Social media information: This includes information that you share with us or allow us to access when you connect your social media accounts with our website or services, such as your profile picture, username and email address. We use this information to personalize your experience and to enable you to share our content with your social media contacts.

How do we use your information?

• To provide you with our website and services, and to improve and customize them according to your preferences and feedback.
• To communicate with you about our website and services, and to send you newsletters, promotions, surveys, and other marketing materials that may interest you.
• To process your payments and to fulfill your orders and requests.
• To protect our website and services, and to prevent and detect fraud, abuse, illegal activity, and violations of our terms and conditions.
• To comply with our legal obligations, and to respond to requests from law enforcement or other authorities.
• To exercise our rights and to defend ourselves from claims or disputes.

How do we share your information?

• Our affiliates and partners: We may share your information with our affiliates and partners who provide us with services or products that complement or enhance our website and services, such as music distribution, audio production, marketing, education, and artist development. We require our affiliates and partners to respect your privacy and to use your information only for the purposes for which we share it with them.
• Our service providers: We may share your information with our service providers who perform functions on our behalf, such as hosting, payment processing, analytics, email delivery, and customer support. We require our service providers to protect your information and to use it only as instructed by us.
• Our users and customers: We may share your information with other users and customers of our website and services, such as artists, labels, and fans, when you use our features that allow you to interact with them, such as commenting, messaging, rating, reviewing, and sharing. You can control your privacy settings and choose what information you want to share with others.
• Social media platforms: We may share your information with social media platforms when you connect your social media accounts with our website or services, or when you share our content on social media. The information we share is subject to the privacy policies and settings of the social media platforms.
• Other third parties: We may share your information with other third parties when you consent to or request such sharing, or when we are required or permitted by law to do so, such as in response to a subpoena, court order, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

How do we protect your information?

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. We use encryption, firewalls, password protection, and other security technologies to safeguard your information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. We urge you to take steps to protect your information, such as choosing a strong password, keeping it confidential, and logging out of your account when you are done using our website or services.

How long do we keep your information?

We keep your information for as long as necessary to provide you with our website and services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type and purpose of the information. When we no longer need your information, we will delete it or anonymize it in accordance with our data retention policy and applicable laws.

What are your rights and choices?

You have the following rights and choices regarding your information:

• Access: You can request access to your information and receive a copy of it.
• Correction: You can request correction of any inaccurate or incomplete information that we have about you.
• Deletion: You can request deletion of your information that we no longer need or have a legal basis to keep.
• Objection: You can object to our processing of your information for certain purposes, such as direct marketing, profiling, or legitimate interests, unless we have compelling reasons to continue such processing.
• Restriction: You can request restriction of our processing of your information in certain circumstances, such as when you contest the accuracy or lawfulness of our processing, or when we no longer need it but you need it for legal claims.
• Portability: You can request transfer of your information to another service provider in a structured, commonly used, and machine-readable format, where technically feasible.
• Withdrawal of consent: You can withdraw your consent to our processing of your information at any time, without affecting the lawfulness of our processing before your withdrawal.
• Complaint: You can lodge a complaint with a supervisory authority if you believe that our processing of your information violates your rights or applicable laws.

To exercise your rights and choices, you can contact us using the contact details below. We will respond to your request within a reasonable time and in accordance with applicable laws. We may ask you to verify your identity before we process your request.

How do we use cookies and other tracking technologies?

We use cookies and other tracking technologies to collect and store information about your use of our website and services. Cookies are small text files that are placed on your device by our website or services. We use cookies for various purposes, such as to:

• Remember your preferences and settings, such as your language, volume, and playback options.
• Recognize you when you return to our website or services, and keep you logged in to your account.
• Measure and analyze the performance and usage of our website and services, and improve them accordingly.
• Deliver relevant and personalized content and advertising to you, based on your interests and behavior.
• Enable social media features and integration, such as liking, sharing, and commenting on our content.

We use different types of cookies, such as:

• Essential cookies: These are cookies that are necessary for the operation and functionality of our website and services, such as authentication, security, and session management cookies. You cannot refuse these cookies without affecting the availability and performance of our website and services.
• Functional cookies: These are cookies that enhance the functionality and usability of our website and services, such as preference, feature, and localization cookies. You can refuse these cookies, but you may lose some functionality and convenience.
• Analytical cookies: These are cookies that help us measure and analyze the performance and usage of our website and services, such as traffic, conversion, and engagement cookies. We use third-party analytics services, such as Google Analytics, to collect and process this information. You can refuse these cookies, or opt out of the analytics services, without affecting the functionality of our website and services.
• Advertising cookies: These are cookies that help us deliver relevant and personalized content and advertising to you, based on your interests and behavior, such as targeting, tracking, and remarketing cookies. We use third-party advertising services, such as Google Ads, to collect and process this information. You can refuse these cookies, or opt out of the advertising services, without affecting the functionality of our website and services.

You can manage your cookie preferences and settings through our cookie consent tool, which you can access by clicking on the cookie icon at the bottom of our website. You can also change your browser settings to block, delete, or limit the use of cookies and other tracking technologies. However, some cookies are essential for the operation and functionality of our website and services, and you may not be able to access or use them if you disable or delete them.

How do we update our privacy policy?

We may update our privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting a notice on our website, sending you an email, or obtaining your consent, as required by law. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

How do you contact us?

If you have any questions, comments, or requests regarding our privacy policy or our practices, you can contact us by:

Email: info@riverstarz.com

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